The District After Sales Manager (DASM), Central Region is responsible for ensuring that dealers within their prescribed territory develop, implement, and continually refine service, parts and warranty policies and best practices which are consistent with the requirements and guidelines of Subaru Canada, Inc. The focus of these efforts is designed to enhance Subaru’s brand image as well as support various volume and profitability objectives while ensuring that Subaru customer expectations are met or exceeded to the greatest extent possible.

The incumbent will report to the Regional Executive Director, Central and will be based out of Subaru Canada’s office in Mississauga, ON.

Primary Job Responsibilities:

Dealer Operations & Performance:

• Provide strategic support to the Region in establishing, communicating, and achieving the Dealer Annual Operation Plan, which includes parts & accessory sales, service and warranty objectives, training initiatives, and customer satisfaction targets.
• Plan and execute regular dealer visits to identify critical business concerns, develop comprehensive action plans, and ensure effective follow-up communications that drive territory growth and core business objectives.

After Sales & Customer Experience:

• Conduct thorough reviews of the effectiveness and efficiency of dealership After Sales management and employees, ensuring consistent attainment of Subaru's standards of excellence. Provide strategic recommendations for necessary training, improvement, and/or personnel adjustments.
• Assist in the development and implementation of National After Sales merchandising initiatives at the dealer level, proposing innovative ideas to increase sales and profitability while enhancing customer perception of the brand.
• Serve as a senior liaison, coordinating with Quality Assurance, Service, Customer Operations & Communications, Warranty, and Legal departments, as well as dealerships, to facilitate the resolution of complex customer concerns and complaints.

Operational & Legal Responsibilities:

• Arrange meetings with customers and the Manager, Field Quality, at the dealership level for vehicle repair inspections and authorizations, ensuring that courtesy vehicles are efficiently prepared, available, and logged as necessary.
• Support promotional events, such as service clinics, ride and drives, car shows, and other activities, to effectively present, promote, and share the Subaru driving experience on behalf of Subaru Canada, Inc.
• Represent Subaru at Canadian Motor Vehicle Arbitration Plan (CAMVAP) proceedings and small claims courts when directed by the Legal Department and the Region, including participation in pre-trials, settlement conferences, and trials.
• Execute other related duties of a general or unspecified nature as required to achieve the overall objectives of the Region, the After Sales Department, and the Company.

Required Skills / Attributes:

• Extensive experience in after sales, service operations, warranty processes, and customer service, preferably within the automotive industry.
• Strong relationship management skills with the ability to effectively communicate with and influence.
• Exceptional communication, presentation, interpersonal , conflict resolution and negotiation skills
• Capable of working both independently and collaboratively within a team.
• Demonstrates professionalism and integrity while maintaining confidentiality of sensitive information.
• Results driven with excellent multitasking and prioritization skills.

Qualifications:

• University degree in Business Administration, Automotive Technology or a related field with 3-5 years of relevant experience or an equivalent combination of education, training and experience.
• Demonstrated experience in analyzing sales performance, implementing action plans, and improving customer satisfaction metrics.
• Background in wholesale and retail business at the automotive dealership level will be an asset.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver’s license required.

Physical Conditions:

• Frequent travel, primarily within Canada.
• Work extended hours and weekends, as required.

Please apply using the following link: DASM- Job Application no later than April 04, 2025. The application deadline may be subject to change in accordance with recruitment requirements.

Subaru Canada is committed to employment equity and encourages all qualified Aboriginal peoples, persons with disability and members of visible minorities to apply.
We are also committed to providing accommodation for people with disability. Please let us know if you require accommodation at any time during our recruiting process.
Background checks will be conducted during the final stages of the recruiting process.

The District After Sales Manager (DASM), Central Region is responsible for ensuring that dealers within their prescribed territory develop, implement, and continually refine service, parts and warranty policies and best practices which are consistent with the requirements and guidelines of Subaru Canada, Inc. The focus of these efforts is designed to enhance Subaru’s brand image as well as support various volume and profitability objectives while ensuring that Subaru customer expectations are met or exceeded to the greatest extent possible.

The incumbent will report to the Regional Executive Director, Central and will be based out of Subaru Canada’s office in Mississauga, ON.