The Specialist, Technical Helpline (Bilingual) provides technical expertise to our network of dealership technicians and serves as a key resource for internal departments. You will provide critical technical guidance to dealership technicians, helping them diagnose and repair Subaru vehicles efficiently. This role is crucial to achieving the After Sales goal of service excellence, which in turn promotes customer retention and brand loyalty. The incumbent will report to the Manager, Service Operations and will be based out of Subaru Canada’s regional office in Saint-Laurent, Québec.

Primary Job Responsibilities:

• Assists dealer Service Managers and Technicians in resolving difficult technical issues on Subaru vehicles that dealer technicians are unable to diagnose or repair.
• Guide dealer technicians on proper diagnostic and repair procedures via phone or email and document all inquiries and resolutions in a reference database.
• Attends training courses to keep up to date on all new technical developments.
• Provide support to Warranty, Parts, Customer Care, and Quality Assurance departments as required.
• Provide month-end report of dealer file closing to management.
• Assist with the annual Master Technician Competition.
• Assist with retrofits and willing to perform other “projects” as required.
• Assists the After Sales team with tasks which need to be managed through the Technical Helpline department (e.g. part restrictions, recalls, etc.).
• Perform other related duties as assigned.

Required Skills / Attributes:

• Excellent written and verbal communication skills in both English and French.
• Strong electronic/electrical diagnosis skills.
• Exceptional skills in technical product problem resolutions.
• Basic computer proficiency (Microsoft applications including PowerPoint, Word, and Excel).
• Strong interpersonal skills.

Qualifications :

• Provincial Licensed Automotive Technician required.
• Hands-on experience as a technician at a Japanese/Import automotive dealership is preferred.
• Subaru knowledge and experience is an asset but not required.
• Valid provincial driver’s license.
• A high school diploma is required. Post-secondary education in Automotive Technology or a related field is a plus.

Physical Conditions:

• Flexible work schedule & extra hours when required.
• Ability to lift up to 50 lbs.
• Bending, lifting, and walking.
• Sedentary – extended use of a computer.
• Minimal travel may be required.

Please apply using the following link Specialist, Technical Helpline (Bilingual) - Job Application  no later than August 27, 2025. The application deadline may be subject to change in accordance with recruitment requirements.

Subaru Canada is committed to employment equity and encourages all qualified Aboriginal peoples, persons with disability and members of visible minorities to apply.
We are also committed to providing accommodation for people with disability. Please let us know if you require accommodation at any time during our recruiting process.
Background checks will be conducted during the final stages of the recruiting process.