We’re on a road we’ve never been down before. The COVID-19 pandemic is tough and fueled with uncertainty. We understand the impact this situation is having on our customers and communities across the country, so we’ve taken steps to offer you financial support to provide peace of mind during these challenging times. We hope this will give you one less thing to worry about, so we can all focus on the road ahead.
Supporting our owners with payment relief
We are offering financial relief to our customers who are leasing or financing their vehicle through Subaru Financial Services. Each situation is unique, so we will be customizing a plan for you on a case-by-case basis.
Customers can request payment relief by logging into the Subaru Customer Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It is quick, easy and available 24/7. We look forward to better days ahead. Until then, stay safe.
Assisting new customers with deferred payments
If you need a new vehicle during this difficult period, we want to extend our support to you too. We’re offering all customers purchasing a new Subaru vehicle* and financing through Subaru Financial Services, a 120 day payment deferral*. Reach out to your local Subaru Dealer and they will be happy to help you get back on the road with confidence.
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Due to the COVID-19 situation, dealer availability may vary and responses could be delayed. We thank you for your patience.
Dealership support
Wherever possible, Subaru Dealers will remain open to support your service needs during these challenging times. Please reach out to the service department at your local store – they are here to help.
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More support
If you have any other questions or concerns,
please feel free to reach out to Subaru Customer Care: 1-800-894-4212 (8:30-16:30 EST)
*No payment (payment deferral) for 120 days offer available on any new 2020 Subaru model purchase financed between March 27, 2020 and June 30, 2020. Payment deferral offer includes no weekly/bi-weekly/monthly payments for approximately 120 days (as applicable). A downpayment or other fees may be due upon signing. Subaru Canada will pay the interest accrued during the first 90 days. Customer is responsible for interest accruing after the initial 90 days and over the remaining term of the contract. First interest payment will be due approximately 97/104/120 days after the start of the contract when weekly/bi-weekly/monthly payments apply. Customer will begin to repay principal and applicable interest no later than 120 days after the start of the contract. The original term of the finance contract will be extended by 90 days (3 months). Offer limited to purchase finance through Subaru Financial Services on approved credit. Offer not available through external financing. Other terms and conditions apply. Visit your local participating dealers or visit subaru.ca for complete details.